Complaints

We understand that you are experiencing problems with our website, and we are sorry for that. To help you as quickly as possible, we ask you to go through the following steps. These actions often solve the problem:

1. Log in again.
2. Preferably use Google Chrome, as our website works best in this browser.
3. If the problem persists, try clearing your browser's cookies and cache. For more information, click here . Then restart your browser.

If the problem still persists, please contact us and provide the following information:

1. A detailed description of the problem
2. Screenshots of any error messages
3. The browser you are using (Explorer, Firefox, Chrome, Safari, etc.)
4. The steps you have already taken to solve the problem

Do you have a complaint? We are happy to work with you to find a solution. Inspect your products immediately upon receipt. For complaints about your products, delivery or anything else, send an email to klantenservice@71workx.com with your order number, contact details and complaint description. You will receive a response within 14 days. In case of damage, fill in our warranty form online. We are happy to help you!

It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to klantenservice@71workx.com. If this does not lead to a solution, you can register your dispute for mediation via WebwinkelKeur via this link.

Consumers in the EU can also register complaints via the ODR platform of the European Commission. This ODR platform can be found via this link. If your complaint is not yet being processed elsewhere, you can also submit it via the European Union platform.