Shipping & Delivery

At 71workx we offer the best prices for each item and provide clear insight into the real costs of your order, including shipping and returns. Transparency is essential to us; that is why we charge the real costs for delivery and returns. We want to make customers more aware of their purchases and prevent unnecessary returns.

The return process includes steps such as inspection, cleaning or repair of the item and making it available for sale again. Although this process is often invisible, it involves costs and environmental impact. Our goal is to make 100% of returned items resaleable.

In the fashion industry, millions of returned items are thrown away every year, because inspection and repair are often more expensive than destruction. At 71workx we do everything we can to give returned items a second chance and find a new owner. Together we can ensure that every item, including the returned one, is worn again.

In the Netherlands, shipping costs at 71workx are €7.16 incl. VAT and €5.92 excl. VAT. For other countries, you can select your country during checkout and the shipping costs will automatically be displayed in the summary. Visit the DPD website or parcel point for the specific return costs. You can also register your return via our return portal to see what the final costs are.

We aim to deliver your order within 2 to 8 working days (in the Netherlands / Belgium) and 2 to 12 working days to other countries within Europe, with the exception of public holidays. Delivery is via DPD.

After completing your order, you will receive an order confirmation by e-mail (also check your spam box if you do not receive an e-mail). As soon as your order has been transferred to the delivery service, you will receive an e-mail with a track & trace link.

Please note that there may be a few days between the order confirmation and the track & trace e-mail, depending on the brand and the ordering period. Preferably order on Monday or Tuesday before 12:00 to avoid weekend delays. Your package is often delivered the day after receipt of the track & trace code. Please note: it can take up to 24 hours before you can follow the track & trace code.

In the event of a delay of a few working days, we will keep you informed by e-mail. If this is not the case, our apologies, please contact us immediately and we will inform you.

Orders placed on working days between 08:30 and 16:30 are processed immediately. Orders outside these times are processed the next working day, and weekend orders are processed on Monday. For faster delivery, we recommend ordering before 12:00 on Monday or Tuesday.

After processing, you will receive a status update by e-mail, as well as a track & trace link as soon as your order leaves our store. Please note that the track & trace link is only active on the day of delivery. The delivery time is 2-8 working days in the Netherlands and Belgium (2-12 working days in other countries within Europe), depending on the brand and the day of order. You will only receive the track & trace link when the package has been shipped, which can also be later during our delivery time of 2-8 working days.

For the current status of your order, check the Track & Trace code of your order.

At 71workx we ship with DPD as standard, the only option on our payment page. DPD offers insurance up to €520,- excl. VAT, which contributes to a safe delivery. If you prefer to use another shipping method such as PostNL, DHL, GLS or UPS, please contact us first. After consultation, you can place your order and we will adjust the shipping method as soon as your order arrives.

You can have your order delivered to a Pick-up Point. Contact us immediately after you have placed the order.

If you are not at home to receive your order and delivery to your neighbours is not possible, or you have missed your parcel, please see the following instructions per delivery option:

DPD: After the first delivery attempt, your parcel will be delivered to the nearest Pick-up Parcelshop. Find the location on the 'not at home' message left behind or find a parcelshop nearby here.

PostNL: If you are not at home, PostNL will try to deliver your parcel to your neighbours or to a PostNL point nearby. You will receive a card with a 'not at home code' with which you can follow the track & trace. Change your delivery time here. PostNL will store the parcel at the point for a week; after that, it will be returned to the sender.

DHL: After a missed delivery, DHL will leave a yellow card and an email. Make a new delivery appointment via the DHL app. You can also indicate where DHL should deliver the package: to a DHL point, a safe place, your neighbours, or back home. Changes are possible on the same day. Read more here .

GLS: GLS will try to deliver the package to a neighbour. If this is not possible, it will be returned to the depot. You will receive a 'Not Home Message' with instructions for a new delivery attempt. GLS will also send an email if your email address is known. More information can be found here .

UPS: After a missed delivery, UPS leaves an InfoNotice. Use this to make a new delivery appointment. Read how here .

Keep a close eye on your Track & Trace. If you do not collect your package from the pick-up point on time, it will be returned and we may charge the costs incurred, including VAT.

First check the track & trace code to see when your order will be delivered. Please note that it can take up to 48 hours for the code to work after receipt. If the code still does not work on the expected delivery date, please contact us.

We apologize for receiving the wrong item. Please contact our customer service with your order number, the article number or name of the item ordered, and the details of the incorrect item. We will resolve this for you.

Don't worry, contact our customer service and we will make sure the missing product comes to you.

The countries you can select during the ordering process are the countries we ship to. These are: Austria, Belgium, Czech Republic, France, Germany, Andorra, Australia, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.