Question 1 - Why do I have to pay for the delivery and return of my order?
At 71workx we give you the best possible price for an item. We give clear insights on the true cost when you place an order and make a return. This way you can clearly see what you are paying for. We believe in transparency and therefore we ask for the true cost of delivering and returning an item. We hope that this will make our customers more mindful when shopping and avoid making unnecessary purchases since conscious is a shared responsibility.
The process of returning an item contains many steps not directly visible to you. It includes reversed shipping, inspecting the item, possibly cleaning or repairing, repackaging and then putting the item back on stock, before it’s put back online in order to be matched to a new owner. With the whole return process being out of sight, it is easy to forget how many hands, environmental impact and costs are involved in this process. Therefore, it's our goal to make 100% of returned items sellable again.
How is this linked to our purpose from a conscious perspective?
Returns are unfortunately still a significant problem in the fashion industry, with millions of returned clothes ending up discarded or destroyed every year. This is also due to the fact that the process of inspecting, and when needed, cleaning and repairing an item, is generally more expensive from a financial perspective than just getting rid of products. At 71workx, we want to avoid this by processing a return with all the care required to make sure every single item gets what it deserves to give it another chance on our platform and find a suitable owner.
Together, we can make sure all clothing is worn, as well as the items you return.
Question 2 - How much should I pay for 71workx's shipping and returns?
The shipping costs at 71workx in the Netherlands and Belgium are 6.95 incl. VAT and 5.74 excl. VAT. Outside the Netherlands and Belgium when you spend from €399,- including VAT and €329.75 excl. VAT. Here you can find an overview of the different shipping costs per country.
The return costs depend on the shipping company / parcel point you choose where you have your package returned. View the shipping costs of the relevant shipping company on the site or at the parcel point (examples of shipping companies: PostNL, DHL, DPD).
Question 3 - When can I expect my order?
We do our best to deliver your order within 2 to 8 working days in the Netherlands and Belgium, 2 to 10 working days in the rest of Europe and worldwide (excluding holidays). Delivery will take place via DPD.
Immediately after your order has been completed, you will receive an e-mail with an order confirmation (no e-mail? Also check your junk/spam/unwanted mailbox). The moment your order is handed over to the delivery service, you will receive an email with a link to the track & trace code. It may take a few days before you receive the track & trace in your mailbox, this is different by brand. This is because there are articles that are delivered directly from the stock of the relevant brands. Often when you have received the track & trace, it will be offered to you the next day (at the latest the day after).
We would like to ask you to take into account that it can take up to 24 hours after receipt of the track & trace code before this code can be traced.
Question 4 - What are the delivery options at 71workx?
We ship our packages via DPD, PostNL, DHL, GLS and UPS.
Question 5 - What should I do if I'm not at home or have missed my package?
Are you not at home to receive your order and is delivery to your neighbors also not possible? Or have you already missed your package? See below what you need to do for the relevant delivery option:
DPD: DPD delivers your package to the nearest Pick-up Parcelshop after the first delivery attempt. With over 850 Pick-up parcelshops in the Netherlands, there is always one near you. You can read where you can pick up your package on the not-home message left by the driver. Here you will find a parcelshop near you and more information about what to do.
PostNL: Nobody at home? Then PostNL will deliver your package to the neighbors. Or at a PostNL point nearby, you will find a point near you here. PostNL will of course leave you a card with a 'non-home code'. With this code you can see on track & trace where you can pick up your package, view your track & trace here. Adjust delivery time? Read here how to do it. Good to know: PostNL will store your package at the PostNL point for a week. Then they return it to the sender. Receiving parcels from abroad? Here you will find the information you need.
DHL: Did you miss the delivery person? Then DHL will leave a yellow card on your doormat, plus an email in your inbox. This way you can quickly make a new delivery appointment. Via the DHL app you can let us know where DHL should deliver: at a DHL point, a safe place around your house, your neighbors or at home again. You make changes on the same day. If you already know in advance that you will not make it, you can easily change this in the DHL app. Read more about what you can do here. International shipping? Here you will find the information you need.
GLS: GLS asks one of the neighbors if they can accept the package. If none of the neighbors can accept the package, GLS will take it back to its depot. It is not possible for the delivery person to make a second delivery attempt on the same day. The delivery person leaves a “Not Home Message” with important information, such as the name of the neighbors or how to report a new delivery attempt online. If your e-mail address is known, GLS will also send an e-mail notification. You will find more information here.
UPS: Missed a package? The driver left a UPS InfoNotice because their first attempt to deliver or collect your package was unsuccessful. You need this InfoNotice to reschedule the delivery of your package, read here how to do that.
Question 6 - My package has not been delivered, what should I do now?
Unfortunately, your order may be delayed. That is why we advise you to check the track & trace code first. This code indicates at what time the order will be delivered. We would like to ask you to take into account that it can take up to 48 hours, after receipt of the track & trace code, before you can trace this code.
If the track & trace code still does not work before the estimated day of delivery, please contact our customer service here.
Question 7 - I have received a wrong item. What can I do?
We are sorry that you received the wrong item from us. To help you further, we recommend that you contact our customer service. They are happy to help you. We would like to ask you to provide the following information in your request: Your order number, the article number or name of the ordered item and an article number or name of the wrong item. We'll sort this out nicely.
Question 8 - My order is incomplete. What now?
No worries, contact our customer service. We will make sure that the product still comes to you.
Didn't find what you were looking for? Send us an email with your question to [email protected].