Warranty

Despite our care, it can happen that a product is damaged or dirty, for example during delivery. Is this the case for you? Then fill in our warranty form via this link. We recommend that you check your order for correctness and possible damage immediately upon receipt. Report items that arrive damaged within 14 days of delivery. Did you receive the wrong product? Then we kindly request that you return it.

Important: To guarantee the fastest solution, please use our online warranty form. If you email us directly, this may cause delays. We strongly recommend that you use the form for faster assistance.

To ensure a quick resolution, please use our Warranty Contact Form. This is what you will need to provide:

1. Order number: This allows us to locate your purchase.
2. Product name: So we know exactly which item you are referring to.
3. Description: A brief overview of what went wrong. Also let us know if the item arrived damaged or became defective later.
4. Photos: Clear photos showing the damage or defect. For shoes: Insoles, Shoes next to each other (complete photo), Problem/defect, Size label(s). For clothing: Full photo of garment, Problem/defect, White label with PO number on the inside of the clothing. For other items: Take clear photos that clearly show the product.
5. Your details: First and last name, email address and telephone number.

What happens next?
Once we have reviewed and approved your claim, we will contact you immediately via the email address you provided.

Important: To ensure the quickest resolution, please use our online warranty contact form. Emailing us directly may cause delays. We highly recommend using the form for faster assistance.

The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. If you wish to claim a legal warranty with regard to a product purchased by you via our platform, please contact our customer service.

71WorkX supplies high-quality products. If you wish to make a claim under the legal or factory guarantee, we will work together to find a solution.

The legal guarantee means that the product must be sound. You must be able to use the product in a normal way for a certain period of time. What you can expect from a product depends on the following: what we as the seller indicate, the brand, the price and whether the product is new or second-hand. Any factory guarantee does not affect the legal guarantee.

A product is excluded from the guarantee under the following circumstances:

• The wear and tear can be considered normal (such as wear and tear of the heels, soles and inside the heel of the shoe);
• Changes have been made to or in the product (such as repairs);
• A defect is the result of intensive use;
• Damage has been caused by intent, gross negligence or negligent maintenance;
• A defect has been caused by washing or wearing;
• A defect has been caused by external influences such as friction, sharp objects or chemicals; A lack of water and/or windproofness of shoes or clothing, when this property is not explicitly stated with the product on our website;
• There are physical discomforts such as sweating or blisters, which are said to have been caused by the product.
• Incorrect use than may be assumed in daily use as a result of which damage has occurred.
• Wear and tear that may be expected during normal use.
• Products of which the damage or defect was known before purchasing the product.

Steps for reporting damage/warranty
Fill in our online warranty form and wait for a response from our customer service. Together we will look for a suitable solution, provided that the damage to the product is not excluded from the legal warranty.

Wear and tear plays an important role in the warranty of a product. If it is normal for certain parts of a product to wear and tear, this is not covered by the warranty, unless the wear and tear occurs quickly.

In the following situations, no warranty applies:

• The wear and tear can be considered normal (such as wear and tear of the heels, soles and inside the heel of the shoe);
• Changes have been made to or in the product (such as repairs);
• A defect is the result of intensive use;
• Damage has been caused by intent, gross negligence or negligent maintenance;
• A defect has been caused by washing or wearing;
• A defect has been caused by external influences such as friction, sharp objects or chemicals;
• A lack of water and/or windproofness of shoes or clothing, if this property is not explicitly stated with the product on our website;
• There are physical discomforts such as sweating or blisters, which are said to have been caused by the product.
• Incorrect use than in daily use may be assumed as a result of which damage has occurred. Wear and tear that may be expected during normal use.
• Products of which the damage or defect was known before purchase of the product.

We are sorry to hear that your package arrived damaged! We do our best to deliver everything perfectly, but unfortunately sometimes things go wrong along the way. Are the items themselves in good condition? That is great to hear! We would appreciate it if you could let us know how the packaging went, so we can improve our service.

If the items inside the box are also damaged, don't worry! Simply report it online via our warranty form.

All products at 71workx are delivered directly by the original brands. We work closely with these brands, which guarantees the authenticity of our products. Do you want to be sure? Check out Webwinkelkeur and read what other customers think of our products and service. If you are not satisfied with the quality of your order, please contact us.